How Do I...
Make An Appointment?

How to See a Doctor
Reception is open from 8.00am to 6.30pm Monday to Friday.
The telephones will be on answerphone between 1.00 - 3.00pm weekdays. Please telephone reception to make an appointment.

Appointments
All consultations are by appointment; each routine appointment lasts 10 minutes. Please keep one appointment for one person and try to keep to time during the consultation, otherwise subsequent patients will get very delayed. A number of appointments are released on a daily basis for morning surgeries. For these ‘book on the day’ appointments, we cannot guarantee which healthcare professional patients will see.

Patients are also able to make appointments via the internet. Please ask a receptionist for information regarding this.

How Do I...
Obtain A Home Visit?

Please only ask the doctor to visit when the patient is genuinely too ill to come to the surgery. If the patient has a temperature or rash, coming to the surgery will do no harm at all. In fact, coming out into the fresh air will reduce any fever and also will ensure the patient is seen as quickly as possible.

If the patient really does need a home visit, please try to give notice before 10.00am.

When you request a visit the receptionist will ask for full details of the patient's name, address, age, telephone number and the reason for the visit. This information enables the doctors to prioritise their calls and allows urgent visits to be dealt with promptly.
In the case of emergencies, you may be advised to call an ambulance straight away, using 999. Visiting doctors, unlike emergency vehicles, may still get stuck in our heavy local traffic like the rest of us! This may often delay visits and starting surgeries on time. The time spent visiting one patient at home is equivalent to four patients being seen in that time at the surgery. Please consider the demands on your doctor's time; you never know when you may need some of that time yourself.

How Do I...
Obtain Test Results?

Confidentiality, Computer and Test Results

All patient records on file and computer are confidential. In order to maintain confidentiality, laboratory and x-ray results will be given only to the patient or to parents of minors. Please ring between 11.00am and 1.00pm for results.